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Zurich Named as a Recipient of a Greenwich Excellence Award for Customer Satisfaction

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Zurich, a leading property and casualty insurance provider globally and

in North America, was recognized by Greenwich Associates, an

international research-based consulting firm in institutional financial

services, as a recipient of a National Greenwich Excellence Awards for

Customer Satisfaction. Zurich was also recognized as the top insurance

carrier for broker-type middle market servicing efforts in the Midwest

and West regions. Zurich is one of only two, among more than 300

evaluated, who led nationally as well as in every region.

The award is based on surveys of more than 9,000 companies with annual

sales between $10 and $500 million. Respondents were asked to identify

insurance carriers that stand out at the national level for providing

quality service and coverage. Respondents were also asked to give the

names of insurance carriers with whom they have developed strong

relationships and have come to rely upon for their insurance needs on a

region-by-region basis.

“Zurich is one of the carriers working to create effective relationships

with their corporate customers by providing client service of the

highest quality,” said Greenwich Associates consultant David Fox.

“Zurich's effectiveness in these efforts has lead companies nationwide

to see Zurich as their primary provider for all of their insurance

needs.”

Robert Rheel, Zurich in North America's head of Distribution and

Regional Management, said that the designation recognizes Zurich's

efforts to build strong working relationships with its customers and

brokers.

“We're pleased and honored to be recognized for our commitment to

developing relationships that pay dividends for companies doing business

with Zurich and to deliver when it really matters,” said Rheel. “The key

to our value proposition is the broad range of customer services we

offer, from the knowledge of our global underwriting team to the risk

engineering and claims professionals whose experience makes Zurich a

leader in the marketplace.”

About Zurich

Zurich in North America is a part of Zurich Financial Services Group

(Zurich), an insurance-based financial services provider with a global

network of subsidiaries and offices in North America and Europe as well

as in Asia Pacific, Latin America and other markets. Founded in 1872,

the Group is headquartered in Zurich, Switzerland and employs

approximately 60,000 people serving customers in more than 170

countries, including more than 9,500 employees in North America.

Zurich was the first overseas insurer to enter the U.S. market in 1912.

According to Highline Data LLC (NAIC 2008), Zurich in North America (www.zurichna.com)

is the second-largest writer of commercial general liability insurance

and the fourth-largest commercial property-casualty insurance company,

serving the global corporate, large corporate, middle market,

specialties and programs sectors. Zurich's risk engineering services in

the United States are provided by Zurich Services Corporation.

About Greenwich Associates

Greenwich Associates is the leading international research-based

consulting firm in financial services. Greenwich Associates’ studies

provide benefits to the buyers and sellers of financial services in the

form of benchmark information on best practices and market intelligence

on overall trends. Based in Stamford, Connecticut, with additional

offices in London, Toronto, Tokyo, and Singapore, the firm offers over

100 research-based consulting programs to more than 250 global financial

services companies. Please contact us for further information or to

arrange an interview with one of our consultants. You can visit our

website, www.greenwich.com,

for more information.

Media contact:

Steve McKay

Zurich

(847) 706-2265

steven.mckay@zurichna.com

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